Returns & Exchanges
At New Forest Clothing, we want you to be completely satisfied with your outdoor apparel, which is why we offer a 28-day return window for all unworn items in their original packaging. We strive to make the return and exchange process as simple and efficient as possible for our customers.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the inclusion of your completed return form.
Ship the Parcel
Affix the generated shipping label to your package and drop it off at your nearest designated courier collection point or post office.
Receive Refund or Exchange
Once our warehouse team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing